Referrals and records sorted
Incoming faxes and documents read, matched to the right patient and queued for staff to confirm in eClinicalWorks.
eClinicalWorks integration consulting
Connect eClinicalWorks to the rest of your practice.
eClinicalWorks runs charts, billing and patient engagement for practices of every size. We build the connections and tools around it, so your staff spend less time on faxes, follow-up and retyping.
Keep it, then extend it
What eClinicalWorks does well, and where teams outgrow it.
Where eClinicalWorks shines
- Records, billing and patient tools togetherThe eClinicalWorks health record, revenue cycle tools and healow patient engagement work as one system.
- Standards-based connectionseClinicalWorks offers certified FHIR connections for provider apps, back-office services and bulk data, with a sandbox for testing.
- Practices control activationA practice turns on each outside app itself, so nothing connects without the practice's say-so.
Where teams hit the limits
- Paper and fax still arriveReferrals, outside records, intake forms and payer letters come in as faxes and PDFs, and staff file them by hand.
- Work spans other systemsPayer portals, staffing, finance and your own reports each hold part of the picture, so staff copy details between them.
- Reports across locationsCombining visits, payments and staffing for each site usually means exports and spreadsheets.
What we build around it
Connecting eClinicalWorks to the rest of your work.
Intake checked before the visit
Forms and insurance details checked for gaps, with missing items sent back to the patient early.
Prior authorizations tracked
Requests, payer replies and deadlines kept in one queue, so nothing expires quietly.
Denials routed for follow-up
Denied claims grouped by reason and sent to the right person with what they need to act.
Patient messages triaged
Calls and messages sorted by urgency and topic, then routed to the right team.
Reports across locations
Visits, payments and staffing data combined in one scheduled report for each site.
Before we start
How access works.
eClinicalWorks runs an official developer program for connections to its health record (see eClinicalWorks' developer portal). We register the app, test it in eClinicalWorks' sandbox, and your practice activates it in eClinicalWorks with an activation code, so the connection reaches only your practice and only once you turn it on. The certified connections cover the standard health record data; anything beyond them goes through a scope review and a separate agreement with eClinicalWorks, which we confirm before quoting. Throughout, we work within your HIPAA program alongside your compliance lead: access set by your team, only the patient data the job needs, and an audit trail of what the system reads and changes. Using athenahealth instead? See our athenahealth page.
Industries
Where this comes up most.
Related problems
Common places to start.
Documents piling up
Contracts, forms, invoices, reports. The information your business needs is locked inside PDFs, and someone has to read each one.
Read moreRetyping the same information
An order arrives by email. Someone types it into one system, then another, then a spreadsheet. It's slow and dull, and mistakes are easy to make.
Read moreReports built by hand
Every month, someone exports from four systems, pastes it all into a spreadsheet and fixes what looks wrong. By the time it's ready, the numbers are old.
Read more
FAQ
Common questions.
Do we have to replace eClinicalWorks?
No. eClinicalWorks stays your health record and billing system. We build around it and connect what it doesn't reach.
How do you handle patient information?
We work within your HIPAA program with your compliance lead. Your team sets access, the system uses only the data each step needs, and every read and change is logged. Contract terms for patient data are settled with your compliance and legal team before any patient data is involved.
What do we need to do on the eClinicalWorks side?
An administrator at your practice activates our app in eClinicalWorks. If the work needs access beyond the standard certified connections, we review it with eClinicalWorks first and tell you before quoting.
Is this the same as healow apps for patients?
No. Patient-facing apps connect through healow, eClinicalWorks' patient platform. Our work usually sits on the practice side, helping staff with referrals, intake, billing follow-up and reporting.
Are you a certified eClinicalWorks partner?
No. We're an independent integration consultant and development team. We build with eClinicalWorks's official developer tools and approved access, using the access your team grants, and we work alongside your eClinicalWorks admin or implementation partner rather than replacing them.
Sources
- eClinicalWorks: Developer portal (Platform for Open Development)
- eClinicalWorks: Certified EHR technology and API documentation
- eClinicalWorks: Interoperability
- healow: Developer sign-in for patient-facing apps
- eClinicalWorks: Cloud EHR and practice software
Facts checked against the vendor's own documentation, November 2026. Names are trademarks of their owners. Inkwell is independent and not affiliated with these companies.
Partner with Inkwell
Tell us how you use eClinicalWorks today.
A few sentences is plenty. We'll tell you what we'd connect first, and whether a ready-made app already does the job.