Shared inboxes read and routed
Messages and attachments in a shared mailbox are read, sorted and turned into records in your other systems for a person to confirm.
Microsoft 365 integration consulting
Connect Microsoft 365 to the rest of your business.
Your team already lives in Outlook, Teams and SharePoint. We build the connections that carry what arrives there into your other systems, and bring decisions back to where people already work.
Keep it, then extend it
What Microsoft 365 does well, and where teams outgrow it.
Where Microsoft 365 shines
- Where your people already workEmail, calendars, files, chat and meetings sit in one suite, under one company sign-in your IT team already manages.
- One door to the whole suiteMicrosoft Graph gives approved software one way in to Outlook, SharePoint, OneDrive and Teams, instead of a separate connection for each.
- Simple approvals built inThe Approvals app in Teams and Power Automate handle straightforward requests and notifications without code.
Where teams hit the limits
- Email is the real intakeOrders, claims, invoices and requests arrive as messages and attachments, and someone copies them into the system that tracks them.
- Files without structureSharePoint libraries and shared spreadsheets hold key information, but nothing checks it, links it to a record or tells anyone when it changes.
- Flows that outgrow their buildersFlows built by individuals get hard to track, and processes that span your other systems need more than a flow builder.
What we build around it
Connecting Microsoft 365 to the rest of your work.
Documents filed where they belong
Contracts, forms and reports are saved to the right SharePoint library with their details filled in, and linked back to the client or job.
Approvals in Teams and Outlook
Requests from your other systems reach approvers in Teams or Outlook, and the decision is written back automatically.
Alerts in the right channel
Overdue jobs, stuck orders and exceptions post to the Teams channel of the people who can fix them.
Calendars that match the schedule
Site visits, appointments and inspections booked in your other systems land on the right Outlook calendars.
Spreadsheets turned into a proper tool
The Excel file that runs part of the business becomes a small application with checks, while the data stays easy to export.
Before we start
How access works.
Your Microsoft administrator registers the connection in Microsoft Entra ID, your company's sign-in directory, and grants admin consent for the specific permissions it needs. Microsoft treats admin consent as a sensitive step, so we ask only for what the work requires. Access can be narrowed further: SharePoint lets an admin give a connection rights to selected sites, lists or files only, and Exchange Online can limit mail and calendar access to a defined set of mailboxes (see Microsoft's guide). Microsoft slows down software that sends too many requests, so our connections listen for changes instead of checking constantly, and wait when asked. We test against a test mailbox, site or team before anything touches live work.
Related problems
Common places to start.
Retyping the same information
An order arrives by email. Someone types it into one system, then another, then a spreadsheet. It's slow and dull, and mistakes are easy to make.
Read moreDocuments piling up
Contracts, forms, invoices, reports. The information your business needs is locked inside PDFs, and someone has to read each one.
Read moreApprovals stuck in email
The request went out on Monday. By Friday, nobody knows who has it. The person who needs to approve it never saw it, or forgot.
Read more
FAQ
Common questions.
Do we have to change how people use Outlook and Teams?
No. People keep working in Outlook, Teams and SharePoint. The software runs in the background and brings information to them there.
Can the connection read every mailbox in the company?
Only if your administrator allows it, and we don't ask for that. Exchange Online lets an admin limit a connection to specific mailboxes, and SharePoint access can be limited to specific sites, lists or files.
We already use Power Automate. Will this replace it?
Not necessarily. Simple flows that work can stay. We build the pieces that span several systems, handle large volumes or need careful checks, and can tidy up flows that have become hard to follow.
Are you a certified Microsoft 365 partner?
No. We're an independent integration consultant and development team. We build with Microsoft 365's official developer tools and approved access, using the access your team grants, and we work alongside your Microsoft 365 admin or implementation partner rather than replacing them.
Sources
- Microsoft Learn: Microsoft Graph overview
- Microsoft Learn: Grant tenant-wide admin consent to an application
- Microsoft Learn: Selected permissions in OneDrive and SharePoint
- Microsoft Learn: Role Based Access Control for Applications in Exchange Online
- Microsoft Learn: Microsoft Graph throttling guidance
- Microsoft Learn: Change notifications in Microsoft Graph
- Microsoft Learn: Approvals in Microsoft Teams
Facts checked against the vendor's own documentation, November 2026. Names are trademarks of their owners. Inkwell is independent and not affiliated with these companies.
Partner with Inkwell
Tell us how you use Microsoft 365 today.
A few sentences is plenty. We'll tell you what we'd connect first, and whether a ready-made app already does the job.