Calls logged on the right record
Each call matched to the contact, deal or ticket in your CRM or help desk, with outcome and tags.
Aircall integration consulting
Connect Aircall to the rest of your business.
Aircall runs phones for many sales and support teams that work from a laptop. We build the connections and tools around it, so every call lands on the right record, missed calls get a quick reply, and managers see the numbers without exporting them.
Keep it, then extend it
What Aircall does well, and where teams outgrow it.
Where Aircall shines
- Set up in minutes
- Built for sales and support teams
- A simple way in for your own account
Where teams hit the limits
- Calls without the full pictureAgents see a number, not the open deal, the late order or the last complaint.
- Notes typed after the callWhat was agreed gets written up from memory, or not at all.
- Call numbers apart from resultsComparing calls with deals won or tickets solved means exporting from two places.
What changes
The same week, with the connection.
Today
- Sales reps call demo requests back the next day, after the prospect has moved on.
- Support agents type call notes into the help desk after hanging up.
- The sales director can't see which calls actually led to deals.
With the connection
- Demo requests route to the right rep with the call logged. The rep calls while interest is fresh.
- Where calls are recorded, a summary is drafted. The agent checks it before saving.
- Call outcomes sit beside deals in one scheduled report. The director coaches from it.
What we build around it
Connecting Aircall to the rest of your work.
Missed calls followed up
A missed call or voicemail creates a callback task and, where you want it, a text back.
Call notes drafted for review
Where calls are recorded, a short summary drafted for the agent to check before it is saved.
Context before the call connects
Account details, open orders or tickets shown to the agent when a known number rings.
New leads called while they are warm
Form fills and demo requests routed to the right rep, with the call logged when it happens.
Call reports tied to results
Call volume and outcomes combined with deals and tickets in one scheduled report.
How it starts
What happens after you reach out.
You work directly with a senior builder from the first call to launch, not a hand-off to a junior team. How we work
Before we start
What we need from you.
- Someone on your team with admin rights sets up our access. We walk them through it.
- You choose what the connection can see and change, and you can switch it off at any time.
- We build and test on sample data before touching live records.
- Depends on your Aircall plan. We confirm it first.
Technical details for your IT team
An Aircall admin opens Integrations & API in the Aircall dashboard, goes to API Keys and generates a new key. Aircall shows an API ID and a token, and the token is shown only once (see Aircall's guide). Aircall says this method is meant for a customer building for its own account, so no marketplace listing or approval is needed. Access depends on your plan, and we confirm it before quoting. Deleting the key cuts the connection off. Recordings and transcripts follow your own consent and retention rules. Running HubSpot or Zendesk? See our HubSpot and Zendesk pages.
FAQ
Common questions.
Do we have to replace Aircall?
No. Aircall stays your phone system. We build around it and connect what it doesn't reach.
Doesn't Aircall already connect to our CRM?
It has ready-made connections for many CRMs and help desks, and you should use one if it fits. Custom work makes sense when a call needs to start work in several systems, or your system isn't on the list.
Does our plan include this?
Access to Aircall's connection depends on your plan. We check what your account allows before quoting a build.
What access do you need from us?
A key your Aircall admin creates. You can delete it at any time.
Are you a certified Aircall partner?
No. We're an independent integration consultant and development team. We build with Aircall's official developer tools and approved access, using the access your team grants, and we work alongside your Aircall admin or implementation partner rather than replacing them.
Sources
- Aircall developer docs: API references (authentication)
- Aircall developer docs: Authenticate with API keys
- Aircall Help Center: Integrations and API
- Aircall developer docs: Tutorials
Facts checked against the vendor's own documentation, November 2026. Names are trademarks of their owners. Inkwell is independent and not affiliated with these companies.
Partner with Inkwell
Tell us how you use Aircall today.
A few sentences is plenty. We'll tell you what we'd connect first, and whether a ready-made app already does the job.