Customer orders entered for review
Emailed purchase orders are read, matched to customers and items, and staged in Infor for a person to check before release.
Infor integration consulting
Connect Infor CloudSuite to the rest of your business.
Infor CloudSuite Industrial (SyteLine) and Infor M3 run production, inventory, purchasing and finance for many manufacturers and distributors. We build the connections and tools around them, so orders, quotes and supplier paperwork reach Infor without being retyped.
Keep it, then extend it
What Infor does well, and where teams outgrow it.
Where Infor shines
- Built for making and moving goodsCloudSuite Industrial is aimed at manufacturers, and M3 at distributors and process manufacturers, so orders, inventory, production and costing share one set of records.
- One supported front doorInfor routes outside connections through its API Gateway (ION API), which handles sign-in and access for Infor products in one place.
- Room for your own extensionsCloudSuite Industrial runs on Infor's Mongoose framework, which lets your team or a partner add forms and logic without changing the core product.
Where teams hit the limits
- Orders arrive outside InforCustomer purchase orders, quote requests and supplier confirmations come in by email and PDF, and someone keys them in line by line.
- Sales and the floor run other toolsCRM, e-commerce, shipping and shop-floor systems each hold part of the picture, and the hand-off to Infor is an export and an import.
- Reports get rebuilt by handCombining Infor numbers with data from other systems usually means spreadsheets and a person who knows how the pieces fit.
What we build around it
Connecting Infor to the rest of your work.
Faster quotes from Infor data
Quotes built from current costs, routings and stock, with margin rules and approval for anything outside them.
Supplier invoices matched before entry
Invoices are read and matched to the purchase order and receipt, with differences flagged for accounts payable.
CRM and e-commerce in step
Won deals, web orders and customer changes flow into Infor, and order status and shipments flow back to sales.
Shop-floor and shipping updates
Production, quality and carrier updates reach Infor on time instead of at the end of the shift.
Reports across Infor and other systems
Infor data combined with sales, operations and finance numbers in one scheduled report.
Before we start
How access works.
Your Infor administrator registers the connection in the API Gateway inside Infor OS, under Authorized Apps. For connections that run without a person signed in, the admin creates a backend service app and ties it to a dedicated service account, which only reaches the products and actions it is given (see Infor's guide). Deleting or disabling that account cuts the connection off. CloudSuite Industrial exposes its business objects through the Mongoose framework, which can be reached through the same gateway, and M3 publishes its standard programs there. The details differ by product and version, so we confirm what your setup allows with your team and your Infor partner before quoting a build. Running Epicor instead? See our Epicor page.
Related problems
Common places to start.
Retyping the same information
An order arrives by email. Someone types it into one system, then another, then a spreadsheet. It's slow and dull, and mistakes are easy to make.
Read moreSlow quotes and proposals
A customer asks for a price. Days later, after hunting through old files and asking around, you send it. Sometimes they've already moved on.
Read moreInvoices processed by hand
Invoices arrive by email, PDF and sometimes paper. Someone opens each one, types it into accounting, hunts for the purchase order and chases an approval. Month-end is a crunch every time.
Read more
FAQ
Common questions.
Do we have to replace Infor?
No. Infor stays your system of record. We build around it and connect what it doesn't reach.
Which Infor products do you work with?
Our focus is CloudSuite Industrial (SyteLine) and M3, the two Infor products mid-size manufacturers and distributors run most often. If you run Infor LN or another CloudSuite, we check what its connections support first.
Can you work alongside our Infor partner?
Yes. Your partner keeps owning Infor setup, upgrades and configuration. We focus on the systems and steps around it, and agree the hand-offs with them up front.
Are you a certified Infor partner?
No. We're an independent integration consultant and development team. We build with Infor's official developer tools and approved access, using the access your team grants, and we work alongside your Infor admin or implementation partner rather than replacing them.
Sources
- Infor Docs: About Infor ION API (CloudSuite Industrial)
- Infor Docs: Service authorized app (.ionapi) and service accounts
- Infor Docs: M3 Core, adding a custom authorized application
- Infor Docs: CloudSuite Industrial, creating an IDO from an ION API
- Infor Docs: CloudSuite Industrial Configuration Guide for Infor OS (Mongoose REST through ION API)
- Infor Developer Portal: How to call an ION API
Facts checked against the vendor's own documentation, November 2026. Names are trademarks of their owners. Inkwell is independent and not affiliated with these companies.
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Tell us how you use Infor today.
A few sentences is plenty. We'll tell you what we'd connect first, and whether a ready-made app already does the job.